General Terms and Conditions (Terms of Use)

I. General Provisions

This document constitutes mandatory general terms and conditions (terms of use, hereinafter the “Terms”) governing the relationship between “Unremovable socks” EAD a Bulgarian joint-stock company (hereinafter the “Merchant” or “Zeneri”), and the users (hereinafter the “Users”) of the internet pages located at the website https://zenerisocks.com/  and all of its subdomains (together, the “Website”), as well as the services and products provided through it.

Zeneri is a company registered under the Commercial Act of the Republic of Bulgaria, UIC 203847910, with registered address: Sofia 1000, Triaditsa District, 27 Petar Parchevich St., email: support@zenerisocks.com .

Acceptance of these Terms is a necessary and mandatory condition for the conclusion of a contract between the User and the Merchant. By accessing, downloading or using any part of the Website, by clicking a designated button or by ticking a checkbox to indicate consent, or by completing an order, you make an express and/or implied electronic statement within the meaning of the Electronic Document and Electronic Trust Services Act declaring that you have read these Terms, you agree to them and undertake to comply with them. You shall be deemed to have agreed to the Terms each time you access the Website and each time you contact us through the Website, by email, by telephone, or via any other social channel to which you are redirected through the Website.

Certain parts of the Website may be subject to additional rules and conditions, and you may be asked to digitally confirm your consent before you use them or before you make a purchase.

For the purposes of interpretation and application of these Terms, words and expressions capitalized herein shall have the meaning given in their initial definition in brackets and/or quotation marks.

Every visitor to the Website, as well as every user of the products and services offered on it by Zeneri, must independently check for changes to the Terms on the Website. If the Terms are amended after a User has placed an order, the version of the Terms in force prior to the amendment shall apply to that User’s relationship with the Merchant.

Users acknowledge that the Merchant shall not be liable to them for consequences, including any damages, arising out of or in any way connected with the access to, use of, or inability to use the Website due to technical reasons. Any malfunction will be remedied within a reasonable time. The Website may contain references (hyperlinks) to other websites. Users acknowledge that the Merchant is not responsible for the content of those websites.

II. Intellectual Property Rights. Trade Secret

The Website constitutes the intellectual property of Zeneri. The Merchant is the creator, manufacturer, and distributor of luxury innovative socks under the Zeneri brand, manufactured using a special technology protected by European Patent No. EP3998888, designed to provide comfort and safety to the user.

All content on the Website is subject to copyright owned by Zeneri, unless another rightsholder is expressly indicated on the Website, or the content is used based on a valid licence or other contract. Nothing in the Website content shall be construed as granting consent or permission for you to use any photo, trademark, logo, or other information uploaded thereon. Copying or downloading information from the Website does not transfer copyright in such information to you. The content of the Website may be amended and updated by Zeneri at any time.

Use, copying, and distribution of any part of the Website content without the prior express written consent of Zeneri is prohibited.

Any use, reproduction, modification, transmission (electronically or otherwise), public display, extraction and re‑use, etc. of part or all of the content of the Website or of the Zeneri brand without the Merchant’s permission is prohibited and will be pursued in accordance with the applicable law.

The technology and design of the products distributed through the Website are the protected intellectual property of Zeneri. Users undertake not to disclose, directly or indirectly, via the internet, social networks, or otherwise, any details that become known to them upon the acquisition of a Zeneri product. Any attempts to reproduce, copy, reverse engineer, etc., the products offered on the Website are prohibited. Information about the mechanism and technology of the manufacture of these products is a trade secret and is confidential. Any infringement of the Merchant’s intellectual property rights will be pursued with all remedies available at law.

III. Orders, Payment, and Delivery

Through the Website, Users may conclude distance sales contracts for the products offered by the Merchant. A distance sales contract (the “Contract”) is a contract concluded between a trader and a consumer as part of an organized distance sales or service‑provision scheme without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded, under which the trader transfers or undertakes to transfer the ownership of products to the consumer and deliver them, and the consumer pays or undertakes to pay their price.

The products offered by the Merchant via the Website may be purchased by natural persons and/or legal entities. Consumer‑protection rules, including the rules on the right of withdrawal, apply only to natural persons acting in their capacity as consumers within the meaning of the Bulgarian Consumer Protection Act and the applicable EU legislation.

Users use the Website interface to conclude Contracts with the Merchant for the offered products and their delivery. The Contract with an individual User shall be deemed concluded upon confirmation of the order by the Merchant by displaying the order number and other details thereof on the Website or by sending them to the User by email.

If due to out‑of‑stock or other objective reasons, the Merchant cannot fulfil an order, the Merchant shall notify the User and refund the amount paid without undue delay.

Users may make purchases as guests or after registration and creation of an account (see Section IV).

After selecting the quantity and packaging of one or more products offered on the Merchant’s Website, the User must add them to their Basket/Cart via the respective button. The User then visits the Cart page to review the products, adjust quantities, and view the shipping price if the address is entered. From there, the User proceeds to the Checkout page, where personal data and delivery information are entered.

The User must provide their payment card details in the relevant field on the Checkout page for the purpose of payment and then confirm the order by clicking the “Order” button, which will initiate the payment. Upon clicking the button and successful completion of the payment, the Contract is deemed concluded. When the order is completed, the User receives a visual confirmation in the Website interface that the order has been accepted. The User may also receive, but is not guaranteed to receive, confirmation at the email address provided.

For orders placed through the Website, parts of the Contract performance are outsourced to third parties (payment processing and delivery). By accepting these Terms, Users consent to the use of such subcontractors. The subcontractors used by the Merchant are not parties to the contract between the Merchant and the User.

The User may pay for the ordered products by credit or debit card payment in accordance with the general terms of the payment service provider used by the Merchant for secure payment processing, namely Stripe (an external online payment system). By making a purchase, the User agrees that payment information will be processed by Stripe and will be subject to Stripe’s Services Agreement (https://stripe.com/en-bg/legal/ssa) and Privacy Policy (https://stripe.com/en-bg/privacy). Zeneri does not store Users’ credit or debit card data. Zeneri is not liable for difficulties arising during payment processing, as it does not itself process payments.

Orders are accepted through the Website and are executed and delivered via the Fulfillment by Amazon (FBA) and/or Amazon Multi‑Channel Fulfillment (MCF) programmes. Under the Amazon FBA/MCF programmes, the Merchant ships inventory to Amazon warehouses and Amazon stores, packages and delivers the products to Users.

After the delivery details are entered on the Website, the system calculates the final price, including the product price with VAT and the shipping costs. The price displayed immediately prior to payment includes all fees payable by the User for the purchase. An exception applies to customs duties and other taxes on import/export in countries outside the European Union. Such charges will be levied separately afterwards, and the User shall arrange for their payment upon notification by the customs authorities or a courier in the User’s country.

If Amazon cannot deliver to the User’s address due to a ban or restriction under its delivery programmes or the applicable law, the order will be cancelled and the amount paid will be refunded.

An indicative delivery timeframe will be stated in the User’s correspondence with Amazon and varies depending on the delivery address. Each order is deemed fulfilled when Amazon hands the parcel over to the User or to a person authorised by the User.

The Merchant reserves the right to refuse orders from improper Users—those who breach these Terms, demonstrate rude behaviour towards Merchant representatives, or commit abuses (including repeated, unfounded complaints).

The prices of the products offered are those indicated on the Website at the time the order is placed, except in cases of obvious error. Prices include VAT. The Merchant reserves the right to change, at any time and without notice, the prices of the products offered on the Website, with such changes not affecting orders already placed.

IV. Account. User Consents

The Website allows orders to be placed without creating an account (registration). If desired, a User may create an account in which personal data, contact details, address information, and order history are stored. Registration requires the provision of a valid email address and creation of a password.

When creating an account, basic data is recorded, such as name, email, and phone number, as well as billing and delivery addresses. The stored information enables registered Users to place orders faster. Account management includes review of order history, editing of personal data, and adding/removing addresses, payment methods, etc. The User may manage the account from the “My Account” page.

Upon registration and/or ordering, the User must provide accurate, complete, and up‑to‑date information. In case of changes, the User must update the data in a timely manner. The Merchant shall not be liable for failure to perform its obligations under a Contract with a User due to incorrectly provided or outdated information.

The Merchant may send marketing communications (such as a newsletter) only after the User’s explicit consent. The User may unsubscribe from marketing communications at any time. During registration and at checkout, two checkboxes will be displayed:

– Consent to the processing of personal data – this checkbox is mandatory. The text refers to the “Privacy Policy”, which describes the legal bases for processing, data categories, retention periods, and Users’ rights.

– Consent to receive marketing communications – this checkbox is optional. The User may choose to receive news, promotions, and newsletters at their discretion. Refusal to receive marketing communications does not affect the ability to place orders. Such consent may also be given via a prompt in a separate pop‑up banner on the Website. This consent may be withdrawn at any time via the unsubscribe buttons available in the marketing communications or by a message to the Merchant sent via the Website contact form or to the email address provided in these Terms, clearly identifying the User and the contact data in respect of which the use for the Merchant’s marketing purposes is to cease.

V. Right of Withdrawal. Complaints

The User has the right to withdraw from the Contract without giving any reason and without incurring any compensation or penalty within 14 days from the date on which the products are accepted by the User or by a third party.

To exercise the right of withdrawal, the User must unambiguously notify the Merchant of the decision to withdraw from the Contract, identifying the products to be returned by providing all details of the order and delivery, including but not limited to: order contents and value, details of the person who placed the order, and delivery date.

To exercise the right of withdrawal, the User may use the form appended at the end of these Terms or may send the order details and an unambiguous withdrawal notice via the Website contact form or to the email address provided in these Terms and will receive instructions for returning the products.

The User must return the products at their own expense by sending them back to the Merchant or to a person designated by the Merchant within 14 days from the date on which the User exercised the right of withdrawal.

Upon return, the products must be in their original packaging, without signs of use or any compromise of their commercial appearance.

Pursuant to Article 16(d) of Directive 2011/83/EU, “the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery” constitutes an exception to the right of withdrawal. Due to the nature of Zeneri products, goods that have been unsealed or tried on are not eligible for return for hygiene reasons.

If the User fails to return the products within the deadline without notifying the Merchant of the delay and without providing a valid reason, the User is deemed to have revoked the statement exercising the right of withdrawal.

Where the Merchant has incurred additional costs in connection with the performance of the Contract and the User withdraws from the Contract, the Merchant shall be entitled to retain the corresponding amount for the expenses incurred or to request its reimbursement.

The Merchant shall refund to the User the price paid for the returned products, including the amount paid for the initial delivery to the User. Refunds are made by initiating a reverse operation to the card used for the payment within 14 business days from the date of withdrawal.

The Merchant is entitled to postpone the refund until receipt of the products back or until evidence is provided that the products have been sent back, whichever occurs earlier.

The User has the right to lodge a complaint in respect of any non‑conformity of the products with the agreed/ordered specifications when non‑conformities with the sales Contract are discovered after delivery. The Merchant is not liable for normal wear and tear of the products, which shall not be considered a non‑conformity.

When submitting a complaint, the User may claim a refund of the paid amount. Complaints are submitted via the Website contact form or by sending an email with details of the complaint to the Merchant’s contact email support@zenerisocks.com.

When lodging a complaint, the User shall indicate the subject matter of the complaint, the preferred means of satisfaction of the complaint, respectively, the amount claimed, and the address, telephone, and email for contact.

When submitting a complaint, the User must attach the documents on which the claim is based, namely:

– a receipt or invoice;

– protocols, statements, or other documents establishing the non‑conformity of the products with the agreement;

– other documents establishing the claim on its merits and amount.

VI. Limitations. Disclaimer

Only persons who, on the date of the order, have legal capacity under the laws of the state of which they are citizens may make a purchase.

The Merchant is not responsible for ordinary differences between the colours of the actual products and the colours of the products shown in the Website’s digital materials, which may be caused by differences in light during shooting or by the characteristics of the various displays used by Users to access the Website.

Zeneri socks are not a medical product and are not a medical device. No statement on the Website should be treated as medical advice. The products do not contain allergens and are designed for maximum comfort. Nevertheless, if a user experiences any physical discomfort when using the products, they should discontinue use immediately and seek advice from a specialist.

VII. Personal Data Protection

The Merchant processes personal data in accordance with Regulation (EU) 2016/679 (GDPR).

If you have voluntarily subscribed to our newsletter and/or have otherwise consented to the use of your data for marketing purposes, the Merchant is entitled to send messages to the contact details provided. You may withdraw your consent at any time.

Information about the personal data processed by the Merchant, the conditions and procedure under which the data subjects exercise their rights, and the procedure for withdrawing consent to receive messages from us (direct marketing), is available in our Privacy Policy, accessible in the section of the Website bearing that name.

VIII. Use of Cookies

When you visit the Website, we may collect and process your personal data through so‑called “cookies”. For information on data processed in connection with cookies, please read our Cookies Policy, available in the section of the Website bearing that name.

IX. Promotional Campaigns

In promotional campaigns involving a general (applicable to all Users) price reduction for any of the products, the discount will be visible on the Website and will be applied automatically at the time of purchase during the campaign period.

In promotional campaigns based on discount codes, the validity period and conditions of the code are set out on the promotional material itself (voucher, online banner, etc.) and/or in this section. The discount code is entered in the designated field on the “Cart” or “Checkout” page, validated using the dedicated apply‑code button, after which the Website displays the price reduction and applies it to the purchase.

No promotions subject to separate campaigns may be combined with each other unless expressly stated in the conditions of the specific campaign.

X. Additional Provisions

Matters not regulated in these Terms shall be governed by the applicable legislation in force in the Republic of Bulgaria, as well as the applicable law of the European Union.

The Merchant strives to resolve any disputes through negotiations and mutual concessions, and if all possibilities for this are exhausted, disputes shall be resolved by the competent court.

The Merchant is not responsible for any errors that may occur on the Website, including those caused by changes, settings, technical reasons, etc. If the User is unable to initiate, complete, or review their order due to such errors not caused by the User’s equipment, the User may contact the Merchant and notify it of this circumstance. Reasonable efforts will be made to remedy the malfunction in a timely manner.

The Merchant reserves the right to place advertising banners of any kind and/or hyperlinks in any part of the Website in accordance with the applicable Bulgarian and European legislation.

If any provision of these Terms proves to be invalid, this shall not result in the invalidity of the remaining provisions or of contracts concluded with Users, and the invalid provision shall be replaced by mandatory rules of law or established practice.

Users declare that they have read and understood these General Terms and Conditions and agree to them without objection.

XI. Contact Details

For questions, recommendations, or comments related to the use of the Website and the products, you may write to us at support@zenerisocks.com or via the Website contact form. We will exercise due care to respond as soon as possible.

* * * * * * * * * * * * * * * * * * * *

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

– To (the trader’s name, address, and email address to be completed by the trader):

– I/We hereby give notice that I/We withdraw from my/our contract for the purchase of the following goods*/for the provision of the following service*

– Ordered on*/received on*

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

* Choose the appropriate option.

* * * * * * * * * * * * * * * * * * * *

Effective date: 10 October 2025.

Last modified: 10 October 2025.